The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Conduct arrival transfers for visitor groups or individuals.
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Check and note customer arrival information accurately, and implement promptly any action required to deal with alterations in schedule or delays. Completed |
Evidence:
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Confirm transport for the correct time and place with transport supplier. Completed |
Evidence:
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Employ identification techniques that allow customers to locate the guide at the transport terminal. Completed |
Evidence:
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Use available terminal facilities correctly and fully to assist in meeting customers. Completed |
Evidence:
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Use passenger lists to accurately and legibly record arrivals, no-shows and other comments. Completed |
Evidence:
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Establish and monitor arrangements for the transport of baggage from the terminal prior to the arrival of the customer. Completed |
Evidence:
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Use checking procedures to ensure the correct number of baggage pieces and passengers are transported. Completed |
Evidence:
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Follow established procedures for lost baggage promptly and correctly. Completed |
Evidence:
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Deliver arrival information to visitors.
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Greet customers in a manner that encourages positive feelings of goodwill towards the guide, the company, the region and Australia in general. Completed |
Evidence:
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Provide customers with correct and adequate information and advice to introduce them to the local area. Completed |
Evidence:
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Check in groups and individuals at accommodation.
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Brief customers on accommodation check-in procedures to minimise confusion and time delay on arrival at accommodation venue. Completed |
Evidence:
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Offer customers friendly and efficient assistance with accommodation check-in or facilitate check-in on behalf of customers. Completed |
Evidence:
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Liaise with accommodation staff during check-in to minimise any communication difficulties between customers and accommodation staff. Completed |
Evidence:
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Conduct departure transfers for groups and individuals.
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Verify departure details with carriers prior to commencement of transfer and take action according to a contingency plan if changes in schedule or other problems occur. Completed |
Evidence:
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Organise customers for departure from accommodation in a manner that minimises disruption in the hotel lobby. Completed |
Evidence:
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Use passenger lists to accurately check details of all departing passengers and ensure all are accounted for. Completed |
Evidence:
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Check baggage prior to departure using procedures that ensure that no items are left behind. Completed |
Evidence:
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Advise customers to check belongings for accommodation keys, items stored securely by the accommodation venue, tickets and passports. Completed |
Evidence:
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Advise customers correctly regarding procedures for any taxes, duty free requirements, outgoing passenger cards and general procedures that apply to departure from transport terminal. Completed |
Evidence:
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Obtain feedback on products and services courteously from customers and relay information accurately to the company. Completed |
Evidence:
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Offer customers friendly and efficient assistance with transport check-in at the terminal or facilitate check-in on behalf of customers. Completed |
Evidence:
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